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PRIVACY POLICY


We care about data privacy and security. By using the Website, you agree to be bound by our Privacy
Policy, which is incorporated into these Terms of Use. Please be advised the Website is hosted in the
United States. If you access the Website from the European Union, Asia, or any other region of the
world with laws or other requirements governing personal data collection, use, or disclosure that differ
from applicable laws in the United States, then through your continued use of the Website or Services,
you are transferring your data to the United States, and you expressly consent to have your data
transferred to and processed in the United States. [Further, we do not knowingly accept, request, or
solicit information from children or knowingly market to children. Therefore, in accordance with the U.S.
Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13
has provided personal information to us without the requisite and verifiable parental consent, we will
delete that information from the Website as quickly as is reasonably practical.]


DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY

Notifications

We respect the intellectual property rights of others. If you believe that any material available on or
through the Website infringes upon any copyright you own or control, please immediately notify our
Designated Copyright Agent using the contact information provided below (a “Notification”). A copy of
your Notification will be sent to the person who posted or stored the material addressed in the
Notification. Please be advised that pursuant to federal law you may be held liable for damages if you
make material misrepresentations in a Notification. Thus, if you are not sure that material located on or
linked to by the Website infringes your copyright, you should consider first contacting an attorney.
All Notifications should meet the requirements of DMCA 17 U.S.C. § 512(c)(3) and include the following
information: (1) A physical or electronic signature of a person authorized to act on behalf of the owner
of an exclusive right that is allegedly infringed; (2) identification of the copyrighted work claimed to have
been infringed, or, if multiple copyrighted works on the Website are covered by the Notification, a
representative list of such works on the Website; (3) identification of the material that is claimed to be
infringing or to be the subject of infringing activity and that is to be removed or access to which is to be
disabled, and information reasonably sufficient to permit us to locate the material; (4) information
reasonably sufficient to permit us to contact the complaining party, such as an address, telephone
number, and, if available, an email address at which the complaining party may be contacted; (5) a
statement that the complaining party has a good faith belief that use of the material in the manner
complained of is not authorized by the copyright owner, its agent, or the law; and (6) a statement that
the information in the notification is accurate, and under penalty of perjury, that the complaining party
is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed upon.

Counter Notification

If you believe your own copyrighted material has been removed from the Website as a result of a
mistake or misidentification, you may submit a written counter notification to [us/our Designated

Copyright Agent] using the contact information provided below (a “Counter Notification”). To be an
effective Counter Notification under the DMCA, your Counter Notification must include substantially the
following: (1) identification of the material that has been removed or disabled and the location at which
the material appeared before it was removed or disabled; (2) a statement that you consent to the
jurisdiction of the Federal District Court in which your address is located, or if your address is outside the
United States, for any judicial district in which we are located; (3) a statement that you will accept
service of process from the party that filed the Notification or the party’s agent; (4) your name, address,
and telephone number; (5) a statement under penalty of perjury that you have a good faith belief that
the material in question was removed or disabled as a result of a mistake or misidentification of the
material to be removed or disabled; and (6) your physical or electronic signature.
If you send us a valid, written Counter Notification meeting the requirements described above, we will
restore your removed or disabled material, unless we first receive notice from the party filing the
Notification informing us that such party has filed a court action to restrain you from engaging in
infringing activity related to the material in question. Please note that if you materially misrepresent
that the disabled or removed content was removed by mistake or misidentification, you may be liable
for damages, including costs and attorney’s fees. Filing a false Counter Notification constitutes perjury.

Designated Copyright Agent

Khalid Hakim
11330 Clay Rd, Suite 300, Houston, TX 77041
contact@softway.com


CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of
the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625
North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or
(916) 445-1254.


GDPR (PRIVACY NOTICE REQUIRED BY EUROPEAN UNION)
Our Company is part of the Our Company Group which includes Our Company International and Our
Company Direct. This privacy policy will explain how our organization uses the personal data we collect
from you when you use our website.

Topics:

● What data do we collect?
● How do we collect your data?
● How will we use your data?
● How do we store your data?
● Marketing

● What are your data protection rights?
● What are cookies?
● How do we use cookies?
● What types of cookies do we use?
● How to manage your cookies
● Privacy policies of other websites
● Changes to our privacy policy
● How to contact us
● How to contact the appropriate authorities


What data do we collect?

Our Company collects the following data:

● Personal identification information (Name, email address, phone number, etc.)
● You can input, upload, or store any text, images, and other data that you choose—we refer to
that information as“Content”. We also collect and receive the following types of information:
● Basic subscriber information. To open your account and process payments, we collect and
receive identifiers like your email address and, depending on how you purchase a subscription
(each a “Paid Service”), your billing address and other payment information.
● Usage data. We collect and log Internet or other electronic network information on how you
and others access and use Softway’s Services, for example, the act of filling out a form, asking a
question or answering a question. Usage data may be collected through cookies, pixel tracking,
and similar technologies.
● Location information. We collect the IP address you use to connect to the Service and — if you
choose to share it — your location information from a mobile device.
● Device information. We collect information about the number and type of devices you use to
connect to the Service, as well as information about the operating systems on those devices
(e.g., iOS, Android, Windows). Learn more about information our applications collect from your
device on our Data Usage page.
● We also may link your subscriber information with data we receive from our partners and other
third parties to help understand your needs and provide you with a better experience. For
example, if you create or log into an account using your Google Apps credentials via single sign-
on, we will have access to certain information such as your name and email address as
authorized in your Google Apps profile settings.


How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process
data when you:

● Register online or place an order for any of our products or services.
● Voluntarily complete a customer survey or provide feedback on any of our message
boards or via email.
● Use or view our website via your browser’s cookies.


How will we use your data?
Our Company collects your data so that we can:

● Process your order and manage your account.
● Email you with special offers on other products and services we think you might like.
● Providing and securing our Services
● We need to identify and authenticate our users to ensure, for example, that only those
authorized users can use the Services for their organization, and to make changes to their
accounts.
● We use information that you provide when signing up to set up your account, process
payments, contact you regarding the Services, and manage your account.
● We use your contact information and information related to your request to respond to your
inquiries, manage our contract with you, respond to your questions and requests, and send you
updates and information about the Services.
● We use logging and other data such as general location information—for example, the IP
address of your browser or device, to help us manage the performance, security and compliance
of the Services.
● Where you have chosen to share your specific location information, we use this information to
provide location-based features.
● We analyze usage information, your feedback, support queries, and survey responses to help us
understand and make improvements to our Services.
● We use your contact information where appropriate to send you information about our
Services, events, marketing communications (consistent with your preferences—see “Marketing
emails, advertising and website browsing” below), and job opportunities. We also use email
statistics, such as open rates, to assess the effectiveness of, and to make improvements to our
communications.
● Improving our websites and applications
● We use information about you to help us understand usage patterns and other activities on our
websites and applications so that we can diagnose problems and make improvements, including
enhancing usability and security.


Data collected by filling out surveys and using our products or services may survive your employment
with your company.

If you agree, Our Company will share your data with our partner companies so that they may
offer you their products and services.

● Microsoft Azure DB
● Hubspot.com


When Our Company processes your order, it may send your data to, and also use the resulting
information from, credit reference agencies to prevent fraudulent purchases.


How do we store your data?

Our Company securely stores your data in Microsoft Azure Storage Cloud. Our infrastructure is
located in the US (East US).

All data is transferred securely over HTTPS connections. The Azure environment maintains
multiple certifications for its data centres, including ISO 27001 compliance, PCI Certification,
and SOC reports. For more information about their certification and compliance, please visit the
Azure security website (https://azure.microsoft.com/en-us/overview/security/) and the Azure
compliance website (https://azure.microsoft.com/en-us/overview/trusted-cloud/compliance/).

For hosts we use Azure Authentication for all data transfers and operations.

For attendees, we use Email verification and JWT Tokens to ensure the valid identity of
attendees, all operations or data transfers protected by the unique encrypted token.

We use Web firewall rules (WAF) on our Azure services to disable all kinds of malicious attacks
like DDOS, Injections etc.


Marketing

Our Company would like to send you information about products and services of ours that we
think you might like, as well as those of our partner companies.

● Hubspot

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes
or giving your data to other members of the Our Company.

If you no longer wish to be contacted for marketing purposes, please click here.


What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal
data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any
information you believe is inaccurate. You also have the right to request Our Company to
complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal
data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the
processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing
of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the
data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of
these rights, please contact us at our email:

Call us at: 281-914-4381

Or write to us:
Softway
Attn: Legal
11330 Clay Rd, Suite 300,
Houston, TX 77041


Cookies

Cookies are text files placed on your computer to collect standard Internet log information and
visitor behavior information. When you visit our websites, we may collect information from you
automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website,
including:

● Keeping you signed in
● Understanding how you use our website
● Improving your user experience

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

● Functionality – Our Company uses these cookies so that we recognize you on our website
and remember your previously selected preferences. These could include what language
you prefer and location you are in. A mix of first-party and third-party cookies are used.
● Advertising – Our Company uses these cookies to collect information about your visit to
our website, the content you viewed, the links you followed and information about your
browser, device, and your IP address. Our Company sometimes shares some limited
aspects of this data with third parties for advertising purposes. We may also share online
data collected through cookies with our advertising partners. This means that when you
visit another website, you may be shown advertising based on your browsing patterns on
our website.


How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove
cookies from your browser. However, in a few cases, some of our website features may not
function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to
our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web
page. This privacy policy was last updated on May 01,2020.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you
would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: contact@softway.com

Call us: 281-914-4381

Or write to us at:
Softway
Attn: Legal
126 Eldridge Road Suite A
Sugar Land TX 77478